Return and refund policy

Company Behind mupocue™

Brand Name
mupocue™
Website
mupocue.com
Legal Company Name
Beijing Weiju Intelligent Technology Co., Ltd.
Business Address
Room 3950, North Side, 2nd Floor, Building 4, No. 123 Zhongguancun East Road, Haidian District, Beijing
Customer Support Email
service@mupocue.com
Phone Number
+86 19016637762
Operator & Owner
Owner: Yang Yi
Operator: mupocue™ is owned and operated by Beijing Weiju Intelligent Technology Co., Ltd.
Official Operating Entity

Beijing Weiju Intelligent Technology Co., Ltd.

service@mupocue.com
Hassle-Free Returns. Dedicated Assistance.

mupocue™ — Refund & Return Guidelines

Beijing Weiju Intelligent Technology Co., Ltd. is committed to providing a transparent and smooth resolution process for eligible returns.

🔄 Conditions for Returns

An item is generally eligible for a return if it is sent back in an acceptable state and complies with the mandatory requirements outlined by our store.

Return Criteria Checklist
Unused (beyond basic inspection)
All original components & packaging included
Free from artificial or avoidable damage
Accompanied by a valid order reference

📦 How to Initiate a Return

Please reach out to our client support team for authorization before mailing any items back to our facility.

Dedicated Support
service@mupocue.com
Tel: +86 19016637762
Information to Include:
To expedite your request, please provide your order ID, the specific product name, and a brief explanation for the return.

Our specialists will review your submission and provide further instructions if your request is approved.

⚠️ Faulty or Damaged Goods

If your order arrives defective, broken, or significantly different from what was described, please message us immediately with clear photographic evidence to facilitate a quick resolution.

Exceptions & Limitations

We reserve the right to reject return requests if the product shows signs of misuse, deliberate modification, or heavy wear inconsistent with a standard inspection.